Shipping Policy

Shipping Policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Tao Stones partners with YunExpress for seamless direct shipping from China. Track your order every step of the way and witness the international journey of your package, right to your doorstep.

Shipping Options

Price

5-10 Day Shipping (Order under $59.99)

$5

5-10 Day Shipping (Order over $59.99)

Free

2-4 Day Premium Shipping

Contact us for a quote.

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Free Shipping
over $59.99

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Money-back

guarantee

Wrong Shipping Information?

  • If you have left the wrong shipping address or contact information, please contact our customer service within 2 hours.
  • Please note that it is the responsibility of the customers to enter their shipping address correctly. We are unable to redirect to another shipping address after we have processed and shipped the parcel.
  • Contact us at contact@taostonesshop.com

Tracking Information Not Been Updated?

Tao Stones utilizes YunExpress for international shipping, providing you with the ability to track your package's status from the moment it departs. Please note that factors like international customs clearance and import duties can sometimes cause tracking updates to pause for 2-3 days. Please rest assured that we are actively monitoring all shipments, and this does not mean your package is lost. We are committed to delivering within our promised timeframe. However, if your tracking information shows no updates for more than 5 consecutive days, please contact us promptly.